Nordmarksvej 3
DK-7190 Billund
[email protected]
+45 7533 8133

Reservation Terms & Conditions

Booking and Confirmation

A booking is binding once it has been confirmed and you have received a booking number or any other type of confirmation. In order to book a room at the hotel, you must be 18 years of age or older. Minors under the age of 18 are not permitted to stay overnight unless in the company of a parent or legal guardian.

Cancellation and Modification

Unless otherwise agreed when making a booking, or where other terms apply to the selected rate, cancellations and modifications are permitted up until 16 PM local time on the day of arrival. If you do not show up and you have not cancelled the booking in advance, or if you cancel after 16 PM local time, you will be charged for one night’s accommodation. In the event of a modification in stay dates, a change in prices may occur. Please note that other cancellation and modification rules may apply to third party bookings.

Credit Card and Cash Payment

The hotel reserves the right to pre-authorize your credit/debit card prior to your arrival. The hotel will not charge your credit card unless you book a non-refundable stay.

The hotel can notify your bank via NETS to release a pre-authorized amount, but only your bank can delete the reservation of the amount.

The hotel only accepts Danish Kroner for cash payment.


The prices and general conditions on the website are intended for individual bookings. If more than 9 rooms are booked for the same period, the hotel will regard it as a group, which may result in a change in prices and general conditions, including, among other things, cancellation, and payment conditions. If you wish to book more than 9 rooms, please contact the hotel directly.

All prices are stated per room per night and includes service and 25% VAT. Please note that some offers cannot be cancelled, refunded, or changed.

Deposit upon Check-in

Please note that the hotel in some instances can require a deposit from you upon check-in. The deposit must be paid either in cash or with a credit card.

The Obligations of the Hotel

If the hotel cannot offer you a room as agreed, you are entitled to, at no extra cost, a similar or better room in the hotel or in a hotel of similar standard.


The hotel is a non-smoking hotel. Smoking is only allowed outside. If a guest violates the non-smoking rule, the hotel has the right to demand payment from the guest for any costs arising thereof.


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